Apoio ao Cliente: +351 917 279 784 / +351 910 005 600 (Chamada para rede móvel nacional)
+351 917 279 784 / +351 910 005 600
(Chamada para rede móvel nacional)
Privacy policy
Last Update: June 13, 2019.

This Privacy Policy governs the treatment of personal data on the website www.dreampools.pt (hereinafter referred to as the "website").
The website user must carefully read this Privacy Policy whenever intending to use the website, as it may undergo modifications without prior notice (check the update date at the beginning of the text).

1. Definition
1.1 Personal data shall be understood as information, of any nature and medium, including sound and image, relating to an identified or identifiable natural person. An identifiable person is one who can be identified, directly or indirectly, particularly by reference to an identification number or one or more specific elements of their physical, physiological, psychological, economic, cultural, or social identity.

2. Data Controller and National Supervisory Authority
The entity responsible for the collection and processing of users' personal data, including the categories of data collected, the purpose of the processing, and their use, is Dreampools with tax ID number 508850282, Head Office at Urbanização O Infante, Lote 67, 8600-250, ODIÁXERE, telephone number +351 917279784, email: geral@dreampools.pt.

2.2 National Supervisory Authority
The national supervisory authority is the National Data Protection Commission (CNPD):
Rua de São Bento, nº 148, 3rd floor
1200-821 LISBOA

3. Types of Personal Data and Purposes of Processing
Website Access and Navigation: When accessing the website, a set of computer data is automatically collected and temporarily stored in dedicated files, which are also automatically deleted after a certain period. The collection of this data serves purely technical purposes, such as establishing the connection, ensuring system security, network technical administration, and website optimization. The following personal data is collected for this purpose: a) IP address of the requesting processor; b) Date and time of access; c) Name and URL of the transferred file; d) Volume of transmitted data; e) Indication of whether the transfer was successful; f) Identification data of the browser software and operating system; g) Website from which you accessed our website; h) Name of the internet service provider.

3.2 Contact Form: If you wish to contact Dreampools directly through the website, you should fill out the form provided for this purpose, which can be found in the "Contact Us" menu. You will be asked for some personal data such as your name, email address, phone number, and location. The collection of this data is solely aimed at being able to respond to your request and provide you with the necessary information.

3.3 Newsletters: Dreampools offers visitors to its website the possibility to subscribe to a free newsletter service. The purpose of this service is to provide subscribers with relevant information within the areas of interest covered by Dreampools' services. To avail of this service, you will need to provide your email address. You can unsubscribe from the newsletter service at any time by following the instructions provided at the end of each newsletter.

3.4 The User guarantees that the personal data provided to Dreampools are true and shall be responsible for communicating any changes to the same.

4. Provision of Data to Third Parties
4.1 Your personal data may be disclosed to third-party service providers that assist Dreampools in its activities, such as web page hosting services, brand management, and product promotions. To the extent possible, Dreampools seeks to ensure that the entities with access to personal data are credible and provide high guarantees of protection, and data is not disclosed to them beyond what is necessary for the provision of the contracted service.

4.2 Additionally, your personal data may be disclosed to third parties in order to:
- Comply with legal requirements or demands from competent government or judicial authorities;
- Comply with requirements necessary for the establishment or defense of legal claims;
- The personal data may also be communicated to the police or judicial authorities in accordance with applicable laws and regulations and upon a formal request from the authorities for the purpose of fraud prevention against us (anti-fraud services).

5. Retention Period of Your Data
Your personal data will be retained for the period necessary to comply with legal obligations. In the absence of specific legal requirements, the user's personal data will be stored and retained for a period of 24 months.

6. Storage of Your Personal Data
The personal data collected and processed by Dreampools are stored on servers with limited access, located in controlled facilities.

7. Data Transfers Abroad
If the provision of certain services by Dreampools requires the transfer of user's personal data outside of Portugal, Dreampools will strictly comply with applicable legal provisions, particularly regarding the determination of the adequacy of the country concerning the protection of personal data and the requirements applicable to such transfers.

8. Security Measures
To prevent unauthorized access or disclosure and to ensure appropriate use of users' personal data, Dreampools employs appropriate and reasonable physical, technical, and administrative procedures to safeguard the information it collects and processes, protecting personal data against its dissemination, loss, misuse, alteration, unauthorized processing, or access, as well as against any other form of unlawful processing. For this purpose, in addition to using HTTP protocol over an additional layer of security that employs SSL/TLS protocol (HTTPS), the system encrypts the information to ensure that it is not intercepted when transmitted over the network and has implemented authentication/access control systems (login and password) and firewalls.

9. Cookies
This website uses cookies to improve its service. Some cookies are essential to ensure the functionalities provided, while others are intended to improve performance and user experience. If you do not agree with their use, please refrain from accessing our website after the cookie alert. For more information about the cookies used by this website and how to manage and modify them, please consult our Cookies Policy.

10. Rights of Data Subjects
According to current legislation, the user has the right to access and rectify their personal data, as well as the right to request its erasure, object to its processing, and obtain its restriction or portability to the extent applicable.

You can also object to the use of your data for the creation of your customer profile; in this case, you will not be able to benefit from personalized offers or services. Furthermore, you may, at any time, request to stop receiving our communications for marketing and advertising purposes.

These rights can be exercised by directly contacting Dreampools:
- By mail: Urbanização O Infante, Lote 67, 8600-250, ODIÁXERE
- By email: geral@dreampools.pt

11. Links to Social Media
We allow linking to social media, but we are not responsible for their privacy and security policies. We recommend that you review them.

These are links to social media external to Dreampools subject to their own Privacy Policies. These networks may record information related to user activities on the internet, including on our website.

We recommend reviewing the terms of use and privacy policies of these social media to understand how they use users' personal data and the procedure to delete or limit the processing of such data.

12. Children
Dreampools does not knowingly collect personal data from children under the age of eighteen. If you are under eighteen years old, do not provide us with your personal data. If you believe that a minor has provided personal data

13. Applicable Law
In case of any controversy or claim of any nature related to this website, Portuguese law shall apply, regardless of any conflict of laws principles. Without prejudice to the right to lodge a complaint with the national supervisory authority identified in section 2.2, the parties agree that all actions or legal proceedings arising from or related to this Privacy Policy shall fall under the jurisdiction of the Portuguese courts, and they agree to submit any disputes related to this matter to the competence of the Judicial Court of Lagos District.

14. Updates to this Privacy Policy
This Privacy Policy is subject to changes. The date of the last update to this document is indicated in the heading as "Updated on." Any changes to this Privacy Policy will take effect from the moment of their publication on the website.

Subscribe our Newsletter

Customer Support
+351 917 279 784
WhatsApp Logo